Private Medical Insurance

If your policy is with BUPA, BUPA INTERNATIONAL or AXA PPP, we will invoice your insurer directly for fees to cover your treatment. Please read below for more detail.

For all other insurance providers, you will need to pay for your treatments at the end of each session and reclaim the fees from your insurer.


If your insurer tells you they cannot find us as a registered provider, please call us on 020 8672 4455 so that we may assist you.


We will invoice BUPA or AXA PPP on your behalf. Note that you can usually only claim for Physiotherapy and Osteopathy treatments.

Our provider numbers are:

BUPA 80003377 (Physiotherapy) AXA PPP ZZ01910

Note that Marcia Hugall, Chris Gaia and Jas Kandola are our BUPA registered Osteopaths and each has their own provider number.

For the first appointment of any claim, we will need:

Occasionally invoices are returned unpaid as a result of policy limitations. In such circumstances, you will become liable for any outstanding fees and will need to pay us yourself. We will take credit card details at your first visit and store them in an encrypted format within our secure billing system. When fees become payable we will give you a minimum of seven days' notice before charging your card.

If you do not agree with any of these charges, you will need to contact your insurance provider directly.

Some of the reasons why an insurer may not pay an invoice:

Excess Fees: Most policies carry an excess which you will need to pay us directly.

Unauthorised Treatments: If you have more treatment than your insurance provider has authorised, you will need to pay us for any unauthorised treatments.

Relevant Authorisation: If you do not have the relevant authorisation from your insurer, GP or your employer, you may have to pay for treatment until this is resolved.

It is your responsibility to know the terms of your insurance cover. As the patient, you are personally liable for any outstanding fees.

Note that you cannot usually claim for: