RECENTRE-HEALTH TERMS & CONDITIONS, WAIVER POLICY AND REFUND POLICY

This Site is owned and operated by ReCentre Health Limited.
Registered in England. Company registration number: 09370834 Registered address: 260 Balham High Road, London, SW17 7AN, England. Te.: 0208 672 4455.

TERMS & CONDITIONS

These terms and conditions include general terms and conditions for use of the reCentre Health Site (URL www.recentre-health.co.uk) and mobile app (reCentre – London), terms and conditions relating to the services provided by reCentre Health on the Site and mobile app and in our centres.

Please read these terms and conditions carefully. Your use of the Site, mobile app, the purchase of any Products or Services on the Site, mobile app or in a centre will be subject to these terms and conditions. And you now hereby agree to our terms and conditions.

IMPORTANT LIABILITY STATEMENT

The information available on or through the Site and mobile app and the non-clinical Services supplied via or in connection with the Site, mobile app or at the reCentre Health centres do not constitute medical advice and it is your responsibility to determine, through obtaining appropriate medical advice, that you are fit and well and that such contents and services are suitable for you. Before commencing any exercise regime, you should consult your doctor.

It is also vital that you supply us with correct information about yourself. We cannot be liable for any incorrect information supplied by you to us. We try to make sure that all information provided by us to you as part of any Services or Products is correct, but, subject to the paragraph below, we do not accept any liability for any error or omission and exclude all liability for any action you (your legal representatives, heirs) may take or loss or injury you may suffer (direct or indirect including loss of pay, profit, opportunity or time, pain and suffering, any indirect, consequential or special loss, however arising) as a result of relying on any information provided through any Service supplied by us to you. You, your legal representatives and your heirs release, waive, discharge and covenant, not to sue reCentre Health and its instructors or therapists for any injury or death caused by their negligence or other acts.

WARRANTIES

reCentre Health warrants that the Products and Services will be supplied with reasonable skill and care.

STATUTORY RIGHTS AND REFUNDS AND CANCELLATION

Classes are sold individually and in blocks of 6 and 12. The Client shall not transfer sessions to any other person or permit them to be used by anyone other than the Client. Any assignment, transfer or disposal of courses is at the sole discretion of reCentre Health Management and may only be permitted in exceptional circumstances. Class fees are non-refundable.

Class fees may be increased at any time. The Proprietor shall give the clients not less than 14 days’ notice prior to any such increases. Notice of any price increase will be posted on this Site.

Any booked class sessions or therapy appointments may only be cancelled with at least 24 hours’ notice. In the case of a class cancelled with adequate notice, a class session will be credited to your account. In any other case, the session will be charged. When you are purchasing a class you are paying for a class and not an instructor. Instructors are subject to change without notice.

From time to time Pilates classes may be covered by competent and insured student teachers. These teachers have been fully trained by reputable training academies and are approaching the end of their learning journey, completing their required teaching hours before becoming fully certified instructors.

Courses must be paid in full before the start of the course and are non-refundable.

Clinical therapies are sold individually and for some services in blocks of 4, 6 or 10. Treatment packages purchased can solely be used for the service specified on the package. For example, a physiotherapy package cannot be used to pay for osteopathy treatment. The Client shall not transfer sessions to any other person or permit them to be used by anyone other than the Client. Any assignment, transfer or disposal of courses is at the sole discretion of reCentre Health Management and may only be permitted in exceptional circumstances. Therapy fees are non refundable except in exceptional circumstances and at the discretion of reCentre Health Management.

Therapy fees may be increased at any time. The Proprietor shall advertise price changes within its premises and online with not less than 14 days’ notice prior to any such increases.

Any booked therapy sessions or appointments may only be cancelled with at least 24 hours’ notice. In the case of a pre-paid therapy appointment cancelled with adequate notice, a therapy session will be credited to your account for future use. In the case of an unpaid therapy appointment cancelled with adequate notice, there will be no charge. In any other case, the session will be charged.

Clinical massage bookings booked with a Physiotherapist or Osteopath are subject to amendment to Physiotherapy or Osteopathy full assessment appointment if the practitioner deems this clinically indicated. Clinical massage appointments will include a period of health assessment in order to fulfil the code of ethics of the practitioner’s medical profession.

Any debt relating to treatment or other fees owing to the Company that remains outstanding after three months will be passed to our debt collection service. Please note that you may incur additional debt collecting charges (typically a 33% surcharge on the outstanding debt).

When you are purchasing an appointment you are paying for a appointment and not a specific therapist or practitioner. Therapists and practitioners are subject to change without notice.

In agreeing to these terms, you agree to reCentre Health Limited holding debit / credit card details in secure, encrypted format for payment of any treatment fees or other fees that become payable.

The rights of cancellation and refund and any limitation expressed in these terms and conditions do not affect your statutory rights as a consumer. Refunds in relation to Products or Services may only be credited to the credit or debit card originally used to make the purchase. An administration fee of up to £20.00 may be applicable.

Complementary Therapists and Psychological Therapists offering their services from our Therapy Rooms at 246 Balham High Road are independent practitioners who rent our therapy rooms for their practice. As such, these practitioners manage their own bookings and payments directly with their patients / clients.

DEFINITIONS

In these terms and conditions, the following definitions apply: “Services” means any information and services ordered and/or provided by reCentre Health through or via the Site, mobile app or our centres and all services offered as part of any therapy, course or workshop. Any electronic information supplied to you by reCentre Health will constitute part of “Service” not a Product and cancellation rights will apply accordingly. “Products” means any products offered for sale via the Site, mobile app or in a reCentre Health centre.

SITE USAGE AND INTELLECTUAL PROPERTY RIGHTS

You may use the reCentre Health Site and mobile app for personal and lawful use and in accordance with these terms and you are not allowed to copy or use any material from the Site and mobile app for any commercial purpose. The intellectual property rights in all contents of the Site and mobile app and supplied as part of the Products or Services, and in the reCentre Health brand’s trademarks and logos (“Materials”) are owned by reCentre Health. Except to the extent expressly set out in these terms and conditions, you are not allowed to make any copies of any part of any Materials, or remove or change anything on the Site and mobile app, include or create links to or from the reCentre Health Site without our written authority, or remove or change any copyright, trade mark or other intellectual property right notices contained in any Materials or copies thereof. reCentre Health accepts no obligation to monitor the use of the Site or mobile app. However, reCentre Health reserves the right to disclose any information as required by law and/or to remove, refuse to post or to edit any information or materials, to block your access and to take such other action as may be reasonably necessary to prevent any breach of these terms and conditions or any breach of applicable law or regulation. reCentre Health will also in its absolute discretion fully co-operate with law enforcement and other relevant authorities with respect to any investigation of suspected unlawful activity or violation of network security. You should refresh your browser each time you visit the Site to ensure that you download the most up to date version of the site as we may change the site from time to time.

YOUR PERSONAL INFORMATION

Usage of your personal information is governed by the reCentre Health privacy policy, which forms part of these Terms and Conditions.

LIABILITY

You are referred to the important liability statement at the top of these terms and conditions. Subject to that statement you agree that your use of the reCentre Health Site and mobile app and the Service is on an “as is” and “as available” basis. On that basis, except as expressly set out in these terms, reCentre Health does not enter into conditions, warranties or other terms in relation to the Site and mobile app or the Products or the Services (including any implied term relating to quality, fitness for a particular purpose) or any guaranteed or predicted result.

The Site may include links to external sites and co-branded pages. reCentre Health has included links to these sites and co-branded pages to provide you with access to information and services that you may find useful or interesting. However, reCentre Health is not responsible for the content of these sites and pages or for anything provided by them.

Subject to the important liability statement, reCentre Health is not liable for failure to comply with these terms and conditions due to any event beyond its reasonable control, including, without limitation, the input of incorrect information by you. Suspension and termination of Service

reCentre Health may suspend the operation of the Site or mobile app for repair or maintenance work or in order to update or upgrade the contents or functionality from time to time. Access to or use of the Site or mobile app or any sites or pages linked to it will be not necessarily be uninterrupted or error free.

reCentre Health may terminate the Service immediately in the event you breach any of these terms and conditions or do not pay any sums due to reCentre Health (including if the credit/debit card you use is not valid or does not work for another reason).

PRICING

Information displayed on the Site or mobile app or in our centres as to pricing and availability is subject to change by reCentre Health without notice.

GENERAL

reCentre Health may change these terms and conditions from time to time. By using the Site and mobile app you are accepting that you are bound by the current terms and conditions. You should check these each time you revisit the Site or mobile app. These terms and conditions form the entire understanding of the parties and supersede all previous agreements, understandings and representations relating to the subject matter.

These terms and conditions shall be governed and interpreted in accordance with English law, and you consent to the non-exclusive jurisdiction of the English courts.