What is a Privacy Notice?
Under data protection law you have specific rights. To communicate these rights to you in a clear and concise manner, we are providing you with this privacy notice.
In accordance with the General Data Protection Regulation (GDPR), we have implemented this privacy notice to inform you of the types of data we process about you. We also include within this notice the reasons for processing your data, the lawful basis that permits us to process it, how long we keep your data for and your rights regarding your data.
Who We Are
We are reCentre Health Limited, 260 Balham High Road, London, SW17 7AN, telephone number: 020 8672 4455, email address: firstname.lastname@example.org. For the purposes of processing your personal data we are the Controller.
The Personal Data We Process and What We Do with It
The data we collect from our website is via our Enquiry Form: name, telephone number and email address. We use this data to contact you as you have requested via our website. Our lawful basis for processing this data is consent.
Sharing Your Personal Data
We only share your personal data with third parties in order to respond to your specific enquiry.
Third parties with whom we share your data may include our practitioners, therapists or consultants who are self-employed or limited companies in their own right.
Where third parties are used by us to process your personal data, we ensure they are compliant with data protection law.
Retaining Your Personal Data
The only data we collect from our website is via our Enquiry Form. This data is used only to send an email to our reception team and is not stored. Once your enquiry has been responded to, your data will be deleted.
If you become a client or patient we will send you a privacy notice with regard to how we store and keep your data.
We collect information for the purposes of analysis and business development including the number of visitors to the site and which pages are viewed. This cannot be used to identify individuals.
Google AdWords remarketing service may be used by this site to advertise on third party websites to individuals who have visited our site previously.
A facility is available for choosing how Google advertises to you at the Google Ad Preferences page, where you can opt out of interest-based advertising should you so wish.
Our user and event data are stored for the lowest possible period by Google Analytics (14 months). Any user data older than our retention setting will be marked for permanent deletion and will do longer be tracked by Google Analytics. If you would like to opt out of being tracked by Google Analytics, please visit https://tools.google.com/dlpage/gaoptout
If you would like to select which ads Google shows you, based on your interests, visit https://support.google.com/ads/answer/2662922?hl=en
Automated Decision Making and Profiling
We do not use any system which uses automated decision making or profiling in respect of your personal data submitted via our website.
As we process your personal data, you have certain rights. These are a right of access, a right of rectification, a right of erasure and a right to restrict processing.
- You may request a copy of your data at any time. Please make such a request in writing or by email to us at the address shown above. Please provide the following information: your name, address, telephone number, email address, proof of identity and details of the information you require.
- If you believe any of the personal data we hold on you is inaccurate or incomplete, please contact us directly and any necessary corrections to your data will be made without undue delay.
- If you believe we should erase your data, please contact us at the address shown above.
- If you wish us to stop storing or using your data, please contact us at the address shown above.
- Where you have provided explicit consent for us to use your data you have a right to withdraw this consent at any time.
Should your personal data that we control be lost, stolen or otherwise breached, where this constitutes a high risk to your rights and freedoms, we will contact you without delay. We will give you the contact details of the person who is dealing with the breach, explain to you the nature of the breach and the steps we are taking to deal with it.
Should You Wish to Complain
If you think your data rights have been breached, you are able to raise a complaint with the Information Commissioner (ICO). You can contact the ICO at:
Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF or by telephone on 0303 123 1113 (local rate) or 01625 545 745.
Any changes to this policy will be posted on this page.
Where we are
The Clinic & Studio
260 Balham High Road
020 8672 4455
The Therapy Rooms
246 Balham High Road
020 8772 0222
Customer Service Number
020 8672 4455
Open 7 Days a Week
within 24 hours
Our Physios & Osteos are registered with Private Medical Insurance providers such as AXA PPP and BUPA
OPENING HOURS Saturday 9.00am-5.00pm
Mon - Fri 8.15am-9.30pm Sunday 9.00am-2.00pm