Cancellation Policy

We require 24 hours notice of cancellation or change of a physiotherapy, osteopathy or complementary therapy appointment. If you miss an appointment or do not let us know in good time, you will be liable to pay the cost of the booked session.

Classes, once paid for are non-refundable but bookings may be changed with a minimum of 24 hours notice.

Physiotherapy and Osteopathy Prices

If you wish to pay for treatment through your Private Medical Insurance, please visit our Private Medical Insurance page for more information.

If your insurer cannot find reCentre health or Muirhead Roberts as a registered provider or if they tell you you cannot claim for treatment here, please call us on 020 8672 4455 so we can advise you or to obtain our PROVIDER NUMBER.

For all other patients:

A 15 minute pre-assessment consultation is available with some of our therapists (subject to availability) without charge for those who are unsure as to whether Physiotherapy or Osteopathy can help them. This is not a treatment or full assessment but your therapist will be able to discuss your symptoms with you and advise you about the best treatment plan for your injury.


Our Community Health Clinics offer concessionary rates on weekday mornings for Physiotherapy and Massage (with Piotr Mizerek, Mary Fon Sing or Alex Mason) and Osteopathy (with Peter Schimke).

You can access a concessionary rate at the reCentre Community Health Clinics if you:

  • are aged 70 or over
  • are a full-time student
  • hold a valid medical exemption certificate
  • hold a valid NHS tax credit exemption certificate, HC2 or HC3
  • receive income support, job seeker’s allowance, income related employment and support allowance, pension credit guarantee credit or universal credit
  • hold a valid NHS staff discount card, ID card or other proof of employment

You must mention ‘Community Clinic’ when booking your appointments and will need to bring proof of eligibility to your first session.

NHS Discounts UK

reCentre supports NHS Staff


Fees are payable at the time of the consultation. We accept cash, cheques and credit/debit cards. For claims through medical insurance, it is advisable to arrange authorisation for treatment before commencing physiotherapy or osteopathy, as payment is ultimately the responsibility of the patient.

reCentre payment methods


You may be referred by your GP or specialist, but you can come for a consultation and treatment independently. Normally your physiotherapist would like to keep in touch with your doctor, so that he/she has a record of your progress.

First Appointment

We will listen carefully to you, and you will be given a detailed assessment and examination to establish the nature and cause of your problem. Your Physiotherapist will plan a treatment programme with you, which will start immediately.

Class Prices

5% Discount is offered for online bookings with the exception of the members’ 12 class pass.

Tai Chi classes differ and are not included in our buy one get one free offer because of their discounted rate.

Studio Membership

Membership is £90 for the full year in advance, or £9 per month. Members are entitled to discounts on classes (£11 per class for a 6 class pass) and also a 12 class pass (members only benefit). 10% discount on sports/remedial massages. Terms and conditions apply: if you are interested please ask reception for more details.

Complementary Therapy Prices

Please note that many of our therapists accept cash or cheque only as payment. For a full list of our prices or to enquire about an individual therapy, please call us on 020 8672 4455.

Contact reCentre Health

Monday–Thursday: 8.15am – 9.30pm
Friday: 8.15am - 8.30pm
Saturday: 9.00am – 5.00pm
Sunday: 9.00am – 2.00pm

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Book online via our reCentre app

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