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[/et_pb_text][/et_pb_column][/et_pb_row][/et_pb_section][et_pb_section bb_built=”1″ fullwidth=”on” specialty=”off” _builder_version=”3.3.1″ module_id=”fixed_floating_menu” prev_background_color=”#000000″ next_background_color=”#000000″ disabled=”off” disabled_on=”on|on|off” custom_margin=”||0px|” custom_padding=”||0px|” global_module=”204593″][et_pb_fullwidth_menu global_parent=”204593″ _builder_version=”3.3.1″ menu_id=”42″ background_color=”#00adb0″ submenu_direction=”downwards” fullwidth_menu=”on” background_layout=”dark” text_orientation=”center” menu_text_color=”#ffffff” menu_font=”Raleway|||on|” menu_font_size=”16″ dropdown_menu_line_color=”#00787e” menu_font_size_last_edited=”on|tablet” menu_font_size_tablet=”12″ disabled=”off” disabled_on=”on|on|” module_class=”.desktopmenu” custom_margin=”||0px|” /][/et_pb_section][et_pb_section bb_built=”1″ fullwidth=”off” specialty=”off” _builder_version=”3.0.106″ custom_margin=”0px||5px|” custom_padding=”0px|||” next_background_color=”#000000″ prev_background_color=”#000000″][et_pb_row _builder_version=”3.0.106″ make_fullwidth=”on” use_custom_gutter=”on” gutter_width=”1″ custom_margin=”0px|||” custom_padding=”0px|||”][et_pb_column type=”4_4″][et_pb_image _builder_version=”3.2″ src=”/wp-content/uploads/2018/01/reCentre-images-093-2-e1517237694470.jpg” show_in_lightbox=”off” url_new_window=”off” use_overlay=”off” align=”center” always_center_on_mobile=”on” force_fullwidth=”on” show_bottom_space=”off” /][/et_pb_column][/et_pb_row][/et_pb_section][et_pb_section bb_built=”1″ _builder_version=”3.0.86″ custom_margin=”0px||0px|” custom_padding=”0px||0px|” prev_background_color=”#000000″ next_background_color=”#000000″][et_pb_row make_fullwidth=”on” custom_padding=”25px||0px|” custom_margin=”0px||0px|” padding_top_1=”0px” _builder_version=”3.0.98″][et_pb_column type=”4_4″][et_pb_slider show_inner_shadow=”off” module_class=”my-slider” _builder_version=”3.0.82″ body_font_size=”22″ body_text_color=”#888888″ custom_margin=”0px|||” custom_padding=”0px||0px|” animation_style=”fade” auto=”on” auto_speed=”7500″ box_shadow_horizontal=”0px” box_shadow_vertical=”0px” box_shadow_blur=”10px” box_shadow_spread=”0px” box_shadow_position=”inner” box_shadow_color=”rgba(0,0,0,0.1)” box_shadow_style=”none”][et_pb_slide use_bg_overlay=”off” use_text_overlay=”off” background_layout=”light” _builder_version=”3.0.82″ header_font=”||||” body_font=”||||” custom_padding=”0px||0px|” custom_padding_tablet=”0px||0px|” custom_padding_phone=”0px||0px|” custom_button=”off” button_icon_placement=”right” button_on_hover=”on”]Helpful friendly staff who remember my name, Pilates I’ve loved so much I’ve been coming for ever and physio that’s always sorted me out. A great local resource. Alex[/et_pb_slide][et_pb_slide use_bg_overlay=”off” use_text_overlay=”off” background_layout=”light” _builder_version=”3.0.82″ header_font=”||||” body_font=”||||” custom_button=”off” button_icon_placement=”right” button_on_hover=”on”]Amazing treatment. Receptionist spent time understanding my issue before recommending a couple of options… And can honestly say it was the best treatment I’ve ever had. Can’t recommend this practice enough! Thank you. Ilona[/et_pb_slide][et_pb_slide use_bg_overlay=”off” use_text_overlay=”off” background_layout=”light” _builder_version=”3.0.82″ header_font=”||||” body_font=”||||” custom_button=”off” button_icon_placement=”right” button_on_hover=”on”]My Sports Massage was fantastic… and my problems appear to have gone away… I am pleased to be one of thousands of happy patients. Mayor of London, Sadiq Khan[/et_pb_slide][et_pb_slide use_bg_overlay=”off” use_text_overlay=”off” background_layout=”light” _builder_version=”3.0.82″ header_font=”||||” body_font=”||||” custom_button=”off” button_icon_placement=”right” button_on_hover=”on”]Thoughtful, utterly professional but friendly and reassuring – after nervously putting up with pain for weeks, I was so glad I made an appointment here. I really did put myself in safe hands. Samantha[/et_pb_slide][/et_pb_slider][/et_pb_column][/et_pb_row][/et_pb_section][et_pb_section bb_built=”1″ specialty=”on” _builder_version=”3.0.47″ prev_background_color=”#000000″ next_background_color=”#000000″][et_pb_column type=”3_4″ specialty_columns=”3″][et_pb_row_inner admin_label=”Row” _builder_version=”3.0.83″ max_width=”90%”][et_pb_column_inner type=”4_4″ saved_specialty_column_type=”3_4″][et_pb_text _builder_version=”3.3.1″ header_font=”Verdana|||on|||||” header_font_size=”25px” header_text_color=”#666666″ module_alignment=”left”]

CLIENT & PATIENT PRIVACY NOTICE

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What is a Privacy Notice?
Under data protection law you, as client of reCentre Health Limited, have specific rights. To communicate these rights to you in a clear and concise manner, we are providing you with this privacy notice.
In accordance with the General Data Protection Regulation (GDPR), we have implemented this privacy notice to inform you of the types of data we process about you. We also include within this notice the reasons for processing your data, the lawful basis that permits us to process it, how long we keep your data for and your rights regarding your data.

Who We Are
We are reCentre Health Limited, 260 Balham High Road, London, SW17 7AN, telephone number: 020 8672 4455, email address: [email protected]. For the purposes of processing your personal data we are the Controller.
The Personal Data We Process and What We Do with It
We keep several categories of personal data about you in order to provide you with our services. We store this data in a cloud-based client management system and may also keep hard copies of registration forms and medical records.

Specifically, we may hold the following types of data:

a) personal details such as name, address, phone numbers
b) your gender
c) marital status
d) details of next of kin / family members
e) medical history and health data
f) credit card details (in encrypted format)

We will communicate with you by email and / or text message in relation to the services we provide to you, this may include information such as bookings confirmations and reminders, purchase receipts and forgotten login details.

Lawful Basis for Processing
The law on data protection allows us to process your data for certain reasons only. We process your data in order to perform the contract we have with you to provide you with our services and for our legitimate interests.
Special Categories of Data
Health data is a special category of data. We may need to process your health data in order to fulfil our obligations in the performance of the contract.

Failure to Provide Data

Your failure to provide us with data may mean that we are unable to fulfill our requirements for entering into a contract with you or performing the contract that we have entered into.

Sharing Your Personal Data
We only share your personal data with third parties in order to perform the contract we have with you to provide you with our services.
Third parties with whom we share your data may include:
• Our practitioners and therapists who are self-employed or limited companies in their own right;
• Your medical insurance company;
• Our client management system provider, MINDBODY;
• Our feedback system, Hire Frederick;
• Our online bank, Optimal.
Where third parties are used by us to process your personal data, we ensure they are compliant with data protection law.

We share your data with bodies outside of the European Economic Area, located in the USA and the reason for sharing with this country is Performance of the Contract. We have put measures in place to ensure that your data is transferred securely. We transfer your data to MINDBODY. MINDBODY has Privacy Shield certification which complies with GDPR regulations relating to transferring data outside of the EU and are committed to processing data in a way required by EU and UK data protection laws.

Retaining Your Personal Data
Whilst you are client or patient of reCentre Health Limited we will continue to store and use your personal data.
We will retain your personal data for the following periods:
• Adults – for a period of no more than 8 years from the date of your last visit;
• Children – for a period of no more than 8 years from the date of your last visit once the patient reaches their 25th birthday (or 26th birthday if they are aged 17 at time of their last visit);
Limited information may be retained within our accounts systems indefinitely to maintain the integrity of the data.

Automated Decision Making and Profiling
We do not use any system which uses automated decision making or profiling in respect of your personal data.

Your Rights
As we process your personal data, you have certain rights. These are a right of access, a right of rectification, a right of erasure and a right to restrict processing.
• You may request a copy of your data at any time. Please make such a request in writing or by email to us, at the address shown above. Please provide the following information: your name, address, telephone number, email address and details of the information you require.
• If you believe any of the personal data we hold on you is inaccurate or incomplete, please contact us directly and any necessary corrections to your data will be made without undue delay.
• If you believe we should erase your data, please contact us, at the address shown above.
• If you wish us to stop storing or using your data, please contact as, at the address shown above.
• Where you have provided explicit consent for us to use your data you have a right to withdraw this consent at any time.

Data Breaches
Should your personal data that we control be lost, stolen or otherwise breached, where this constitutes a high risk to your rights and freedoms, we will contact you without delay. We will give you the contact details of the person who is dealing with the breach, explain to you the nature of the breach and the steps we are taking to deal with it.

Should You Wish to Complain
If you think your data rights have been breached, you are able to raise a complaint with the Information Commissioner (ICO). You can contact the ICO at Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF or by telephone on 0303 123 1113 (local rate) or 01625 545 745.

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Facebook

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Twitter

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Instagram

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Where we are

The Clinic & Studio
260 Balham High Road
020 8672 4455

The Therapy Rooms
246 Balham High Road
020 8772 0222

[email protected]

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Facebook

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Twitter

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Instagram

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Customer Service Number
020 8672 4455

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Terms & Conditions

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Open 7 Days a Week

Appointments Available
within 24 hours

Our Physios & Osteos are registered with Private Medical Insurance providers such as AXA PPP and BUPA

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Feedback & Complaints
Privacy Policy

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OPENING HOURS Saturday 9.00am-5.00pm
Mon – Fri 8.15am-9.30pm Sunday 9.00am-2.00pm

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reCentre Clinic

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reCentre Studio

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reCentre Therapy Rooms

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reCentre Therapy Rooms

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